SPOT Rehabilitation Financial and Payment Policies

SPOT Rehabilitation Payment Policy

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Welcome to SPOT Rehabilitation. We are dedicated to providing you with the highest quality healthcare. To ensure smooth and efficient operations, we have established the following payment policies. Please review them carefully and feel free to ask any questions.

1. Insurance Information

• Insurance Coverage: Patients are responsible for understanding their insurance benefits. Please provide accurate and complete insurance information at the time of your visit.  If your insurance changes, please notify our office with your updated coverage information prior to the date of coverage.
• Verification: Our staff will verify your insurance coverage; however, this does not guarantee payment by your insurance company.
• Co-pays and Deductibles: Co-payments are due at the time of service. If your plan includes co-insurance and/or deductibles, we will be collecting a portion of this at the time of service for our clinic patients. To satisfy deductibles, we will collect $70.00 per visit at the time of service. For co-insurance, we will collect a percentage of the $70.00 per visit fee based on your specific insurance coverage.  Please note that these fees will likely only cover a portion of the cost of the services you receive each visit.  Additional charges will be invoiced to you.

2. Payment Methods

• Accepted Forms of Payment: We accept cash, checks, and major credit/debit cards (Visa, MasterCard, American Express, Discover).
• Credit Card on File:  We can keep your credit card information on file and charge your card with new charges with your permission
• Payment Plans: For patients experiencing financial hardship, we offer payment plans. Please speak with our billing department to arrange a plan that suits your needs.

3. Self-Pay Patients

• For patients who do not have insurance or if the services you are seeking are not covered by your insurance, we have self-pay options for you.

4. Billing and Statements

• Billing Cycle: Statements are sent out monthly. You are responsible for the timely payment of any outstanding balance.
• Discrepancies: If you believe there is an error on your bill, contact our billing department within 30 days of receiving your statement.

5. Non-Payment

• Outstanding Balances:  If your outstanding balance reaches $500, you will be referred to our billing department.  Our billing department will set up a payment plan for you.
• Delinquent Accounts: Patients on a payment plan who are not making payments as agreed must communicate regularly with our office to adjust the payment agreement if needed. Accounts more than 90 days past due may be turned over to a collection agency, and patients will be responsible for any additional fees incurred due to collection efforts.

6. Refunds

• Overpayments: If you have overpaid, you will be notified, and a refund will be issued or applied to future services, based on your preference.

8. Contact Information

For any questions regarding your bill or to discuss payment options, please contact our billing department:

Billing Department Contact Information

• Phone: 320-258-7461
• Email: [email protected]
• Office Hours: M-F 6:30-3:00

We appreciate your cooperation and understanding of our payment policies. Thank you for choosing SPOT Rehabilitation for your healthcare needs.

Sincerely,

SPOT Rehabilitation Management